If you forgot your password
If you have a HubSpot account and simply forgot your password, you will need to reset it. Click Forgot my password on the log in page and follow the steps to reset your password. Learn more about resetting your password.
If you still aren't able to log in after resetting your password, follow these troubleshooting steps to resolve the issue.
If your HubSpot account is inactive (90 days since last log-in)
A free account will be deactivated if you don't log in or use your HubSpot tools for more than 120 days.
If your account is inactive for 90 days, you'll get an email notification. To ensure your account does not get deactivated, click Sign in and log into HubSpot.
If it seems like you no longer even have an account (120 since last log-in)
If it's been more than 120 days since you've logged into HubSpot, you'll no longer have an active account. When you try to log in, you'll get a message stating: You have no accounts.
To recover your deactivated account, submit your information to the Community team through the linked form below.
If this still doesn't work, scroll down to "Additional Troubleshooting" here.