How to get help from HubSpot and the EPP

Software and Technical Questions:

  • If you have questions on specific features or how to use the tools in the software, the best place to check is
    HubSpot Academy
  • You can also use the purple "Help" button at bottom right corner of your software while logged into your portal
    Screen Shot 2022-08-05 at 3.16.52 PM
  • If you have specific questions about your EPP portal such as limits, email us at 

Certification Questions:

  • HubSpot Academy's offers a robust FAQ here
    HubSpot Academy FAQ
  • You can also ask questions about your certifications by posting to this discussion board on the HubSpot community

    HubSpot Academy Support Discussion Board

Program Questions:

  • You can type your question in the search bar of the EPP Knowledge Base
    HubSpot EPP Knowledge Base
  • The Community is a great place to search for pedagogical FAQs or updates regarding the program and our resources. It’s also the best place to ask questions, troubleshoot, or bounce ideas off of your peers. The more voices that join the conversation, the more successful the Community is. You may not be the only one with the same question, and we will receive an alert to look into your issue and respond to it publicly.

HubSpot EPP Community

For all other questions or if you're not sure where to ask your question, email us at